Terms & Conditions

1. About Us

Simpleledger Limited is a company registered in England and Wales (Company No. 14373987), with its registered office at 67 Watling Street, Nuneaton, CV11 6JJ. We are registered with HMRC for Anti-Money Laundering supervision and are registered with the Information Commissioner's Office (ICO Reg. ZB656697).

References to "we", "us" or "our" mean Simpleledger Limited. References to "you" or "your" mean the client or website user.

2. Our Services

We provide the following services, subject to a signed engagement letter and payment of applicable fees:

• Preparation and filing of annual accounts for sole traders, limited companies, partnerships and not-for-profit organisations
• Self Assessment and Corporation Tax return preparation and submission
• VAT registration and return preparation
• Payroll administration
• Construction Industry Scheme (CIS) administration
• HMRC registration and correspondence
• Companies House identity verification (ACSP service)
• General tax and accounting advice

The specific services to be provided will be set out in your individual engagement letter, which forms part of our agreement with you.

3. Engagement Letter

Our professional relationship formally begins upon receipt of a signed engagement letter. The engagement letter sets out the specific scope of work, fees and responsibilities agreed between us. In the event of any conflict between these Terms and Conditions and the engagement letter, the engagement letter shall take precedence.

We are required by professional standards to issue and obtain a signed engagement letter before commencing work.

4. Fees & Payment

Fixed monthly fees

Our standard services are charged at a fixed monthly fee as quoted at the time of engagement. Fees are reviewed annually and you will be given at least 30 days' notice of any increase.

One-off fees

Certain services (such as ACSP identity verification) are charged as a one-off fee, payable in full at the time of the service.

Payment terms

• Monthly fees are due on or before the 1st of each month
• One-off fees are due immediately upon invoicing
• Payments are accepted by card via Stripe or bank transfer
• Invoices unpaid after 14 days may incur a late payment charge

Refunds

Monthly fees paid in advance are non-refundable for the current month. One-off fees (including ACSP verification) are non-refundable once work has commenced.

5. Client Obligations

To enable us to provide our services effectively, you agree to:

• Provide accurate, complete and timely information and documentation as requested
• Notify us promptly of any changes to your business, circumstances or contact details
• Respond to our requests and queries within a reasonable timeframe
• Review and approve documents before submission to HMRC or Companies House
• Retain your own copies of all financial records for the legally required period
• Comply with all applicable tax and regulatory obligations
• Notify us immediately if you become aware of any suspected fraud or irregularities

6. Our Obligations

We will:

• Provide our services with reasonable skill and care
• Act in your best interests within the bounds of the law and professional standards
• Keep your affairs confidential (subject to our legal obligations)
• Notify you of deadlines relevant to your tax and compliance obligations
• Maintain appropriate professional indemnity insurance
• Comply with all applicable anti-money laundering legislation

7. Limitation of Liability

Our total liability to you in connection with the services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees paid by you to us in the 12 months preceding the claim.

We shall not be liable for:

• Any indirect, consequential or special losses
• Loss of profits, revenue or anticipated savings
• Losses arising from your failure to provide accurate or timely information
• Penalties or interest charged by HMRC or Companies House where you have approved the relevant return
• Any loss arising from circumstances outside our reasonable control

Nothing in these terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

8. Confidentiality

We will keep all information relating to your affairs strictly confidential. We will not disclose your information to third parties without your consent, except where required to do so by law (including HMRC information notices), by a court order, or by our professional or regulatory obligations.

We may be required to report suspicions of money laundering to the National Crime Agency (NCA) under the Proceeds of Crime Act 2002. In such circumstances, we may be prohibited from informing you that a report has been made.

9. Termination

Either party may terminate the engagement by giving 30 days' written notice. We reserve the right to terminate immediately if:

• You fail to pay fees when due
• You provide false, misleading or incomplete information
• Continuing the engagement would breach our professional or legal obligations
• There is a breakdown in the professional relationship

Upon termination, all outstanding fees become immediately payable. We will provide reasonable assistance in transferring your affairs to a new adviser.

10. Complaints

We are committed to providing a high-quality service. If you are dissatisfied, please contact us in the first instance:

• Email: info@simpleledger.co.uk
• Phone: 02475 229 097

We will acknowledge your complaint within 5 business days and aim to resolve it within 28 days. If you remain dissatisfied, you may be entitled to refer your complaint to an appropriate professional body.

11. Website Use

The content on our website is provided for general information only and does not constitute professional advice. You should not rely solely on website content when making financial or business decisions.

We make no warranties that the website will be uninterrupted or error-free. We reserve the right to modify or discontinue the website at any time without notice.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.